Shipping and Delivery Policy

At Cottowaiq, we are committed to delivering your orders safely and reliably. We work with trusted shipping providers to ensure your products arrive in excellent condition and within the expected delivery time.

Order Processing

• Orders are normally processed and prepared within two business days after confirmation.

• Processing times may vary during promotional seasons and public holidays. Customers will be notified if any delay is expected.

Delivery Times

Saudi Arabia

Delivery usually takes 3–7 business days, depending on the destination and the selected shipping provider.

Gulf Countries and International Shipping

We provide shipping to Gulf countries and selected international destinations through DHL.

Delivery times and shipping costs vary according to the destination, parcel weight and dimensions, order contents, customs procedures and the selected service.

Any customs duties, taxes or import charges imposed by the destination country are the customer’s responsibility unless otherwise stated during checkout.

Shipping Providers

For deliveries within Saudi Arabia, we work with trusted providers including:

• SMSA

• Aramex

• Naqel

• Fastlo

Gulf and international orders are shipped through DHL. The shipping provider within Saudi Arabia may vary according to the customer’s location and the fastest available delivery option.

Free Shipping

Free shipping may be offered during selected promotions and campaigns, subject to the terms announced with each offer.

Order Tracking

Once your order has been shipped, the tracking number and shipment details will be sent to you so you can follow its progress until delivery.

Delivery Delays

Delays may occasionally occur due to weather conditions, peak seasons, customs procedures or circumstances outside our control.

In such cases, the Cottowaiq customer service team will follow up directly with the shipping provider and keep the customer informed until delivery is completed.

Shipping Address

Please verify your shipping address and mobile number before completing the order. Incorrect or incomplete information may delay delivery or cause the shipment to be returned.

Customer Service

If you have any questions regarding shipping or your order status, our customer service team will be happy to assist you and follow up until the delivery is completed.