Cottowaiq Frequently Asked Questions

Products and Sizing

What products does Cottowaiq offer?

Cottowaiq offers prayer dresses, coordinated prayer sets, prayer mats, hijabs and dhikr essentials in elegant designs and carefully selected fabrics.

How do I choose the right size?

Sizing varies by product and design. Please review the measurements listed on each product page before ordering, or contact us for help choosing the most suitable size.

What fabrics are used in Cottowaiq products?

Materials vary by product and design. The fabric details are clearly stated on each product page to help you choose the right item.

What is included in a prayer set?

Each set includes a coordinated prayer dress and prayer mat. Please check the individual product page for the exact contents before ordering.

Are Cottowaiq prayer sets suitable for welcoming guests and gifting?

Yes. Our coordinated prayer sets are designed for everyday prayer, welcoming guests and thoughtful gifting, with elegant presentation and carefully finished details.

Packaging and Leather Bag

Is packaging included with the order?

A gift-ready cardboard box is included with every order. The leather bag is an optional add-on available for an additional fee, where offered on the product page or during checkout.

Shipping and Delivery

Do you deliver throughout Saudi Arabia?

Yes. We deliver across all regions of Saudi Arabia through several carriers, including Aramex, SMSA, Naqel and Fastlo. Available options are shown at checkout according to the delivery location.

How long does delivery take within Saudi Arabia?

Delivery time varies by city, carrier and order period. The available estimate appears at checkout or in the tracking information after dispatch.

Do you ship to Gulf countries and internationally?

Yes. Shipping is available to Gulf countries and selected destinations worldwide through DHL.

How are international shipping cost and delivery time calculated?

Cost and delivery time vary according to the destination, order weight and dimensions. The available charge appears at checkout, and you may contact us for assistance before purchasing.

Payment and Orders

Which payment methods are available?

Mada, major credit cards and Apple Pay are available, in addition to cash on delivery. All available methods are shown at checkout.

How can I track my order?

Once your order has been dispatched, tracking details will be sent through the contact method registered with the order.

Returns, Golden Guarantee and Care

What is the exchange and return policy?

Exchange or return requests may be submitted within 20 days of receiving the order, subject to the terms stated in our Exchange and Return Policy.

What is the Cottowaiq Golden Guarantee?

Cottowaiq products are covered by a 90-day Golden Guarantee from the delivery date against manufacturing defects and eligible issues, subject to the Exchange, Return and Guarantee Policy.

How should I care for Cottowaiq products?

Wash in cold or lukewarm water, avoid hot water and tumble drying, and follow the care instructions provided with the product.

Additional Services

Do you offer custom tailoring or wholesale orders?

Custom tailoring and wholesale orders are not currently available. Follow our store for future service updates.